Refund & Cancellation Policy

Last updated: 12 September 2026. This policy separates candidate-facing services from paid employer/partner commercial engagements.

1. Candidate services

Worklance Connect does not charge candidates any registration, placement or processing fee. Because candidates are not charged these fees, there is ordinarily no candidate registration/application/placement payment to refund.

2. Employer and business-client services

Recruitment fees, retainers, success fees, replacement commitments, taxes, payment milestones, credit periods and cancellation/refund treatment are governed by the written commercial proposal, invoice, work order or signed agreement accepted for that client. Where a signed document states a specific refund, credit-note or replacement remedy, that document controls.

3. Work already performed

Unless otherwise agreed in writing, amounts attributable to completed recruitment milestones, delivered services, non-refundable third-party costs or taxes already due may not be refundable. Any approved adjustment will be processed through the appropriate invoice, credit-note or payment workflow.

4. Duplicate or erroneous payments

If an employer or approved partner believes a duplicate or erroneous payment was made, contact us promptly with the invoice/reference number and proof of payment. We will reconcile the transaction before confirming any refund or credit.

5. Processing time

Where a refund is approved in writing, processing timing depends on the payment method, banking network and the governing commercial document. Statutory or contractual obligations take precedence over this general policy.

6. Contact

Billing queries: hr@worklance.co.in · +91 70036 76521. Worklance Connect · GSTIN: 19DJEPR3755P1ZA · Chinar Park, Kolkata, West Bengal 700052, India.